STAR surveys are about measuring tenant and resident satisfaction
and as such they are about identifying whether social housing providers
are meeting, exceeding or failing tenants' and residents' expectations.

Satisfaction measurement is also about gathering robust, actionable
data to inform business decisions on changes to service delivery.
Without subsequent action, satisfaction measurement has no purpose.
Without the robustness, any action may be misdirected.

A key element of the STAR framework is that it provides a standardised
approach to satisfaction measurement that enables providers to make meaningful performance comparisons with the hundreds of other providers working in the sector.

The flexibility built into the STAR approach ensures
that providers are able to measure what they need to
in ways that best suit their organisational and tenant and
resident needs.