Customers and testimonials
Crown Housing Association
"I am in all respects very happy with the outcome. I thought you both managed the process
professionally and creatively throughout - a good balance between understanding what we
wanted to achieve and helping us get there, and a bit of challenge where appropriate.
Your interface with Crown staff was well managed, equally so with our tenants as far
as I can see. The design of the survey was very user friendly, and I'm sure this was
why we got results which exceeded my expectations in terms of the response rate
you secured and the volume & quality of comment you obtained from our residents.
You happily went the 'extra mile' on the statistical analysis to respond to the queries
I raised. The hard copy report and the presentation were well received by board members."
Nick Wood, CEO, Crown HA
professionally and creatively throughout - a good balance between understanding what we
wanted to achieve and helping us get there, and a bit of challenge where appropriate.
Your interface with Crown staff was well managed, equally so with our tenants as far
as I can see. The design of the survey was very user friendly, and I'm sure this was
why we got results which exceeded my expectations in terms of the response rate
you secured and the volume & quality of comment you obtained from our residents.
You happily went the 'extra mile' on the statistical analysis to respond to the queries
I raised. The hard copy report and the presentation were well received by board members."
Nick Wood, CEO, Crown HA
Other satisfaction surveys we have run recently ...
